The Play By The Rules free online course is aimed at administrators, coaches, officials and anyone with an interest in the welfare of sports club, association or organisation members. The course contains ten modules and is designed so that learners can pick and choose the topics of interest to them.
The modules are:
- Introduction
- Complaint Resolution Procedure
- Member Protection and the Law
- Listening and Responding Effectively (Communication Skills)
- Meeting with a Contact (Complaint Handling – The Starting Point)
- Ethical and Practical Considerations
- Nipping it in the Bud (Early Intervention Strategies)
It is suggested that a person also completes the Play by the Rules Child Protection and Safeguarding and Harassment & Discrimination courses as a pre-requisite before commencing this course.
Access the Play by the Rules Complaint Handling course here.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article